Shipping policy

At Silk Sonnet, we strive to ensure that your shopping experience is seamless from start to finish. Here is our delivery policy to guide you through the process of receiving your purchases:

• Shipping Times: We aim to dispatch all orders within 48 hours of receipt. Delivery times will vary depending on your location and the shipping method selected at checkout.
• Shipping Costs: Shipping costs are calculated based on the weight of the items and the destination country. Free shipping may be available for orders over a certain value; please check our website for current promotions.
• Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the status of your delivery online.
• International Shipping: We ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
• Undeliverable Packages: If a delivery attempt is unsuccessful, the package will be returned to our warehouse. We will contact you to arrange a re-delivery, which may incur additional charges.
• Shipping Restrictions: Certain items may have shipping restrictions due to size, weight, or regulations in your country. We will inform you if any items in your order cannot be shipped to your location.

If you have any questions about our delivery policy or need assistance with a current order, please contact our customer service team at [email protected].